Shipping policy
Shipping Policy
Where We Ship
We currently ship to addresses within the United States[, and: ________ additional countries if applicable]. If your address is outside our shipping area, checkout will let you know before you pay.
How Orders Are Fulfilled
Orders are fulfilled through an international fulfillment network, which is why delivery windows are longer than a typical domestic warehouse and why our Refund Policy asks you to request a Return Merchandise Authorization before shipping anything back.
Processing Time
You will get a confirmation email as soon as your order is placed, and a separate email with a tracking number once it ships.
Delivery Estimates
| Destination | Estimated delivery, from order date |
|---|---|
| United States | 7-14 business days in most cases |
These are estimates, not guarantees. In rare cases, such as customs holds, peak shipping season, carrier disruptions, or remote delivery addresses, delivery can take up to 30 business days. We will email you if we become aware of a delay affecting your order.
Shipping Costs
[Shipping cost / free-shipping threshold: ________, shown in your cart before checkout.]
Customs, Duties, and Import Taxes
[Confirm before publishing: whether the carrier/Incoterm used means customs duties, if any apply, are already included in your price (DDP) or are collected from the customer on delivery (DDU). Default language below assumes duties are not pre-paid; edit if your fulfillment partner confirms otherwise.]
If any customs fees, import duties, or local taxes are assessed on your shipment, they are the responsibility of the customer and are not included in our shipping charge or product price.
Lost, Delayed, or Undeliverable Packages
If tracking shows no movement for [X days: ________], or shows the package as delivered but you did not receive it, contact us at hello@enevora.com and we will work with the carrier to locate it, and replace or refund it if it cannot be found, per our Refund Policy.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed, returned, or lost because of an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable for that reason, we can reship it once we confirm the correct address, at an additional shipping cost.
Contact
Questions about a specific order: hello@enevora.com, with your order number.